SHIPPING, WARRANTY, REFUNDS & REPLACEMENTS
Welcome to our warranty page! We’re a small family owned business and we always want to make sure that you are completely satisfied with your purchase that's what matters most. That’s why our 1 year warranty ensures that you keep smiling long after your purchase and we want to keep it that way no matter what.
We’ll be more than happy to replace or refund you the full amount back if you don’t love it 100%.
ALL products ship free within 48-72 hours when purchased through our official site.
We also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers:
We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by Lovely Home Essentials. That includes:
So please check that it is Sold & Shipped by Lovely Home Essentials, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems, we got your back.
Used or "open-box" merchandise is not covered by our warranty.
If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
If you received the product as a gift, just email us at email@example.com with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
Thanks for supporting our small business and we promise you that we’ll make good on our word of providing you the satisfaction promise you deserve.